Terms of Business
Kits and made-to-order parts, 4-6 weeks from receipt of payment.
For orders placed online P&P is automatically calculated on a per item basis. However where it is both possible and practical to package items together to reduce costs (and packaging) then this will be done. The costs saved will subsequently be refunded to the customer. The P&P rates quoted online are for delivery within the UK only, for overseas delivery there will of course be additional postal charges. The customer must contact Monarch for a revised P&P quote and to arrange payment of the extra amount. No goods will be sent until this has been done.
Please make cheques payable to Monarch Stags Ltd.
You can pay cash if you collect yourself or send insured via Royal Mail Special Delivery.
For parts ordered on your behalf, it sometimes happens that my suppliers have increased their prices without informing me. If this happens on your order I reserve the right to bill you for the increase.
Errors and Ommissions Excepted. All parts offered subject to availability. Whilst I have made every effort to ensure the accuracy of my product descriptions, these and the photos on this website are intended for reference and ID purposes only and are not necessarily an exact representation of the goods supplied. I reserve the right to make any improvements/changes as necessary in the light of new developments.
You must inform your insurer of any alterations or modifications you make to your vehicle. It is vital that you do this as your insurance may be invalidated otherwise.
Where parts are sold on an exchange basis an "Exchange Surcharge" is applied. This is in effect a deposit which represents the cost of replacing the old unit should you fail to return yours to me (or my supplier, if so directed), as the expected receipt of your old parts has been taken into account in the price of the "exchange goods" supplied. This system allows you to obtain your new parts without having to send the old unit first, thus enabling you to keep your car on the road.
When returning your old unit please be sure to put a note in with your name and address. Without this information your refund may be delayed. Please also be sure to send your exchange parts to the address that you have been given which sometimes may not be here at Monarch, but direct to my supplier. Failure to do this will mean that I have to re-post to the supplier and the cost will be deducted from your deposit. If in doubt check with me first.
ONLY CLEAN, UNCORRODED exchange parts in GOOD USABLE CONDITION can be accepted in part-exchanges. If not as above your exchange surcharge will be retained.
No parts will be ordered on your behalf until full payment has been received.